Through the use of Remote Support Software KOALA, the remote expert is able to view, troubleshoot and diagnose the problem. With augmented reality features of the platform, the remote expert can draw symbols, annotations in AR mode and indicate the exact point where the field technician will have to intervene. Text messaging , document sharing is also possible with software. The annotations provided by the remote expert are displayed in real time on the screen of the mobile device of the technician in the field. This way the problem is solved quickly, accurately.